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Usher

Req ID: 28327
Vacancy Type: Part-Time 
Number of Positions: 10  
Closing Date: 07/24/2026

Job Summary

Deliver consistent, front-line customer service by greeting patrons, responding to general inquiries, and providing clear directional assistance. This role is responsible for maintaining a safe, clean, and welcoming environment for all visitors, while also completing general custodial maintenance duties.

 

Duties and Responsibilities

  • Greet patrons, scan tickets, verify credentials, distribute programs and other giveaways as required
  • Assist patrons to find their seats, including those with disabilities and special needs
  • Ensure all patrons have appropriate tickets for their seating location
  • Respond to general inquires
  • Provide directional assistance and guidance to amenities throughout the facility
  • Ensure safety of patrons at all times throughout the performance
  • Ensure a safe environment at all times including ready response for public safety by evacuations for fire, bombor other threats and medical emergencies
  • Ensure a clean and safe environment is maintained throughout the facility and monitor emergency exits
  • Report unsafe conditions or situations to supervisory staff
  • General custodial maintenance of the venue
  • Maintain clear and safe pathways for patrons in and out of the facility
  • Monitor patron conduct and report any unruly behaviour to supervisory staff
  • Enforce Front of House standard operating procedures including, but not limited to latecomer entry, food &beverage, recording video, and camera prohibition
  • Perform crowd control management functions; control lines, entrance overcrowding
  • Ensure patron compliance with facility policies
  • Provide assistance in emergency situations such as patron health issues, safety hazards, or evacuations
  • Essential duties of this position includes standing for extended periods of time, walking, bending, climbing stairsand lifting
  • Work environment can include a low lite and/or high noise location
  • Read, understand and abide by the City’s Divisional Standards, Corporate Policies and Procedures
  • Perform other related duties as required

Skills and Qualifications

  • Must be 16 years of age or older
  • Must hold a valid Emergency First Aid and CPR "B" certification, or willingness to obtain one within six (6) months of employment
  • Previous experience as an usher or in a live entertainment venue is considered an asset
  • Smart Serve Certification is considered an asset
  • Demonstrate excellent customer service and communication skills in a fast-paced, high pressure environment
  • Able to work independently as well as with a team
  • Familiarity with the City of Mississauga and tourist attractions is considered an asset
  • Must be able to work flexible/late hours, including weeknights, weekends and holidays

Hourly Rate/Salary: 18.69 - 22.25
Grade: PB
Hours of Work: up to 44
Work Location: Mississauga Sports and Entertainment Center
Organization Unit: CMS/Front of House
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Culture & Events
Non-Union/Union: Non Union

 

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

 

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