Frequently Asked Questions

Logging in

How do I reset my password?
To reset your password, click My Candidate Profile tab at the top right of the page and you will be directed to the sign-in page. Click the Forgot your password link beside the sign-in button and enter your email address. Check your email for further instructions to reset your password.

Do I need to sign-in to search for and review jobs?
No, you do not need to log in to view jobs on the career site. However, you will need to sign-in to apply for jobs.

Creating and updating an online profile

How do I create my Candidate Profile?
To create an online profile, click My Candidate Profile at the top right side of the page. Select Create an account and complete the login details, accept the Terms of Use and select the Create Account button.
Expand the My Documents section and upload your resume and/or cover letter. Enter your contact information in the Profile Information section. Complete your profile by entering additional details about your Work Experience, Formal Education, Designations, Licences and Professional Memberships in the applicable sections. When you are done, click Save button at the bottom.

How do I change my password?
To change your password, sign-in to your Candidate Profile, click Options and select Settings from the drop down menu. Enter new password and select Change Password button on the bottom left.

How do I update my Candidate Profile, including my resume?
To update your online profile, sign-in to your Candidate Profile and expand the sections where you can make updates to your personal information and/or resume. When finished, simply click Save at the bottom.

How do I delete my Candidate Profile?
To delete your online profile, sign-in to your Candidate Profile and click Options. Select Settings from the drop down menu and click Delete Profile button on the bottom right.

Searching and applying for a job

How do I search for a job?
To search for a job, click the View All Jobs tab located at the top of the page. 
You can Search by Keyword feature to search within the title and description of the job posting. For example, a keyword search for "graphic designer" will return results where the job contains both "graphic" AND "designer." Keyword search does not accept Boolean search terms at this time.

How do I apply for a job?
To apply for a job, select the Apply Now button on the top right of the page and select Apply Now from the drop down menu. You will be prompted to sign-in to your Candidate Profile, if you have not already done so. Review and/or edit the details of your Candidate Profile, ensuring your email address and phone number are up to date. Complete the Job-Specific Information section to complete the application questions and click the Apply button at the bottom right of the page. You can save your application and return to it at a later time by clicking the Save button at the bottom right of the page. 

How will I be contacted if I am selected for an interview?
We communicate with applicants through email. It is your responsibility to include an email address that is checked regularly, including junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings). If we do not hear back, we will assume that you are no longer interested in the job.

Can I edit my application after I submitted it?
No, you are not able to edit your profile information or screening questions after you have submitted your application. 

My email address has changed after I submitted my application. How do I update my email address?
If your email address has changed after you have submitted your application it is your responsibility to make the necessary changes on your Candidate Profile AND contact hrassistant.sharedservices@mississauga.ca who will update your contact information on your application(s). Please note that if we send testing/interviewing invitations or offer letters and do not hear back from you we will assume that you are no longer interested in the job.

How do I view the status of my application?
To view the status of your application, sign-in to your Candidate Profile and expand the Jobs Applied section. The Jobs Applied section will display all positions you have applied to, along with the status of each one. 

How do I view my application after I have submitted it?
To view your application, sign-in to your Candidate Profile at the top right of the page and expand the Job Applied section. Navigate to the tile of the application and click the Job Title. Expand the sections to view your application.

How do I withdraw my application?
To withdraw your application, sign-in to your Candidate Profile at the top right of the page and expand the Job Applied section. Navigate to the tile of the application and click the job title. Click the Withdraw Application button at the bottom left to withdraw your application.

Can I have different resumes and cover letters for different jobs?
Yes, you can have a different resume and/or cover letter for different applications. Once you submit your application for a job, you can upload another resume and/or cover letter for a different job application and the original application will not be impacted.

Managing job notifications and communications

How do I set up job alerts about new job openings?
To set up notifications, sign into your Candidate Profile  and select Options from the top right of the page. Select Job Alerts from the drop down menu and click the Create New Job Alert button. Enter the keyword(s) for your alert in the Search by Keyword field, such as "Finance" or "part time" and Preview Alert. This will allow you to preview the alert to view the types of jobs that you will be notified for. You can modify your keyword(s) as necessary to get the desired results. If no results appear, it may because there are no current jobs that are posted that match the keyword(s) you entered. Enter the number of days on how often you want to be alerted and select the Create Alert button. You will then start receiving emails that alert you whenever a new job matching your keyword is posted.

How do I delete my job alerts?
To delete your job alerts, sign into your Candidate Profile.  Select Options from the top right of the page and select Job Alerts from the drop down menu. Select the job alert you want to delete and select the trash can icon under the Actions column.

Accepting interview invitations

I have received an interview invitation. How do accept an interview time slot?
To accept an interview time slot, click the link in the email you received. Select Select next to the position that you are being invited for the interview. Click on one of the available time slots and select Book Interview
Alternatively, you can also accept or decline an interview time slot by signing into your Candidate Profile and click Options at the top right of the page and select My Interviews (note this option will only appear if you are being invited to an interview). Click Select next to the position that you are being invited for the interview. Click on one of the available time slots and select Book Interview. Interviews are scheduled on a first come, first serve basis.  

Important: All interviews times are in Eastern Standard Time. Please ensure the time zone on your device used to book the interview is set to Eastern Standard Time.

How do I decline an interview invitation?
To decline an interview time slot, click the link in the email you received. Select Decline next to the position that you are being invited for the interview. Enter a reason for declining the interview in the Add a Note field and select the Decline Interview button.

How do I contact the organizer if I have any questions or to provide an alternative time slot?
To contact the organizer of the interview, you can respond to the email you received with the interview invitation.
Alternatively, you can sign into your Candidate Profile and click Options at the top right of the page. Select My Interviews (note this option will only appear if you are being invited to an interview). Click the name of the person listed under Your Contact and an email window will appear that you can send directly to the interview organizer.

How do I reschedule an interview time slot?
To reschedule an interview time slot, sign into your Candidate Profile and click Options at the top right of the page. Select My Interviews and click Reschedule next to the interview that you want to reschedule. Click on one of the available time slots and select Book Interview. If no alternatives interview time slots are available, select Contact Us and an email window will appear that you can send directly to the interview organzier. 

Completing your onboarding tasks

I have received an email to complete my hire information and submit required documents. What do I do?
In order to complete your new hire activities, click the link in the email you received for the New Employee Wizard. You will be prompted to create an onboarding password and security question. You will then be required to enter the applicable details in the panels.

What will I need in order to complete my new hire activities?
It is recommended to set aside approximately 30 minutes to complete your new hire activities online. You will need the following information:

  • Social Insurance Number (SIN)
  • Banking account information
  • Upload proof of age such as driver’s licence, birth certificate, etc. in jpg or pdf format
  • Upload copy of your completed Criminal Record Search or receipt in jpg or pdf format
  • Upload copies of any education or licences certifications specified in your offer letter in jpg or pdf format

I am completing the Employee Onboarding Wizard and have questions. Who do I contact?
If you are completing your new hire activities online and you have questions, you can refer to the resources on the Employee Portal. If you have additional questions, you can contact the following teams:

  • Banking and Tax Information, contact Payroll Email or 905-615-3200 ext. 4241
  • Benefits and OMERS Pension plan, contact Benefits Email or 905-615-3200 ext. 4146
  • Personal Information or Uploading Documents contact HR Shared Services Email or 905-615-3200 ext. 3737

To avoid delay in your pay and/or benefit enrolment, please ensure to submit your Employee Onboarding Wizard before your first day of work. 

Browser requirements

Operating System Minimum Requirements
Microsoft Windows Vista
Apple Mac OSX Maverics or higher

Desktop Browser Minimum Requirements
Microsoft Internet Explorer 11
Mozilla Firefox
Apple Safari 9, 10
Google Chrome

Mobile Browser Minimum Requirements
Apple Safari for iOS 9.0 +
Android 4.1+ default browser
Google Chrome for Android

It is recommended to always allow cookies and pop-ups from the SuccessFactors.

Contact

For more information please Contact Us