Transit Planner

Job Summary

Under the direction of the Supervisor of Transit Planning within the Service Development team, the successful candidate will provide professional transit planning advice and recommendations to all levels of City staff, levels of government, affected agencies and departments, the public and all other stakeholders, to guide the growth and development of transit within the City of Mississauga.

Duties and Responsibilities

• Develops short-, medium- and long-term transit service plans in the context of MiWay's goals and the City's overall public transportation strategies. Plans, designs, implements, and evaluates the transit service, including establishing new and restructured routes and services;
• Uses recognized industry standards and in-depth understanding of public transit's role in the context of the City's Strategic Plan;
• Monitors and analyzes system performance through such key performance indicators as benchmark analysis, service use, financial indicators, and trend analysis;
• Administers the internal review process to confirm and address service issues and refine options. Presents technical analyses, constraints, and opportunities, obtains approvals, and selects preferred options;
• Optimizes resource utilization by analyzing customer requests and comments, considering the evolution of ridership trends and needs, understanding ridership market and evolving local and inter-system services;
• Collaborates on and/or coordinates service expansions, restructuring, application reviews, and service implementation with other divisional staff (e.g., operations, scheduling, maintenance, planning & building, transportation planning);
• Identify areas of improvement to increase system wide customer satisfaction through understanding customers' feedback, staff comments and requests through Councillor's and the Mayor's offices;
• Contributes to a variety of transit planning, operational studies, and strategic multi-modal transportation planning projects, including on-demand transit studies and implementation plans, policy development, demand forecasting, master plans, corridor studies, and rapid transit and station/hub studies;
• Determines and implements strategies for public feedback (e.g., open houses, workshops, market research, focus groups). Makes recommendations to marketing and communications staff regarding marketing/customer service initiatives;
• Attends public meetings, workshops, and seminars, provides professional advice and information, addresses inquiries and complaints, and conducts presentations to businesses, institutions, area municipal councils, public groups, schools, and the public;
• Writes or contributes to reports to Committees of Council with information and recommendations;
• Represent MiWay on various ad-hoc work groups and/or committees providing technical advice and divisional input based on research and analysis. Makes recommendations, promotes transit on significant issues, and/or provides input to internal stakeholders, including senior management, Mayor and Council, advisory committees, and the public; 
• Liaises with peers in other municipalities to discuss/exchange industry information/advancements. Coordinates with other transit service agencies and/or transportation providers to provide an integrated service;
• Other related duties as assigned

Skills and Qualifications

• University degree in Urban Planning, Geography, Transportation Engineering, Business or related discipline
• Minimum of 3-5 years progressive experience in a public transit or transportation planning and business planning environment
• Professional Planning, Engineering or Business/Commerce related designation in Ontario is an asset
• Strong mathematical background, preferably with statistical analysis experience including both quantitative and qualitative research
• Ability to draw conclusions and provide recommendations to deal with service performance issues, relying on sound analysis and supporting data
• Ability to think/visualize long-range implications of decisions and analyze results
• Excellent written and verbal communications skills to deliver professional reports, presentations, and customer correspondence
• Excellent analytical and decision making skills matched by strong attention to detail
• Ability to work in a team environment with changing priorities within established deadlines is required.