Ticketing Services Assistant

Job Summary

As a valuable member of the Ticket Operations team, you will have a vital role in supporting and processing all Ticket and Membership/Subscriber sales, reporting to the Supervisor, Ticket Operations. Operationally, your role is to ensure the utmost customer service is being delivered well processing and distributing single and season/subscriber tickets and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans. You will provide exemplary customer service to all internal departments by answering questions pertaining to customer account information, pricing controls, and ticket management. 

Duties and Responsibilities

• Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect.
• Contribute to an inspiring team environment with a culture of open communication.
• Execute/sell Season/Subscriber/Flex Pack Tickets, via in person, over the phone and email.
• Execute/sell Event Tickets, via in person, over the phone and email.
• Provide reporting for internal and external contacts on ticket inventory, sales, and renewals.
• Creating and maintaining invoices.
• Support ticketing requests and troubleshoot ticketing issues including ticket replacement, scanning issues, and refunds.
• Review and reply to customer inquiries within the group email box.
• Execute event day ticketing including inventory management, group order fulfillment, and post-shift reporting.
• Communicate effectively and efficiently with colleagues and management.
• Perform other related duties as assigned or requested by management.
• Ability to work, days, evenings, and weekends, including some holidays.

Skills and Qualifications

• 1+ years of ticket operations experience is preferred.
• Knowledge of ticketing systems, particularly TicketMaster Host, Archtics and TM1 Sales is an asset.
• Cash handling experience and extensive computer literacy is essential
• Above average knowledge of Microsoft Excel.
• Experience with running reports with the ability to filter and handle a large amount of information.
• Shown time management skills and problem-solving skills with an ability to meet shifting timelines and demands, well working under pressure.
• Extraordinary customer service, interpersonal, and communication skills.
• Motivated by team success while also being individually accountable.
• Accepting direction while also displaying a high level of initiative.
• Ability to grasp new technical concepts quickly and problem-solve when necessary.
• Must hold a valid Immediate First Aid (previously Standard First Aid) and CPR C certification or be willing to obtain one within three months of your start date.
• Must be able to work flexible and varying hours, including weeknights, weekends, and holidays (5 - 20 hours/week).
• Essential duties of this position include standing, walking, bending, twisting, and lifting.