Supervisor, Venue Services - Recreation & Culture

Job Summary

Under the direction of the Manager, Venue and Event Services, the position will be overseeing facility event operations at one or more of the following facilities:

• Living Arts Centre (LAC)
• Mississauga Sports & Entertainment Centre (MSEC)
• Meadowvale Theatre
• Small Arms Inspection Building
• Celebration Square

Duties and Responsibilities

• Ensure due diligence is carried out in all areas of risk management and safety training.
• Providing direct supervision, training and motivation for part-time staff as required.
• Work with internal and external stakeholders, to make the facility one of Mississauga's premiere culture and sports facilities.
• Administer third party contracts related to the Venue event operations; (i.e. Paramedics, Janitorial and Waste Management, Labour Services, Winter Lighting and Décor).
• Provide quotes, actual event expenses and detailed show reports to the Event Bookings and Coordination team in a timely manner.
• Develop and implement site amenity improvements such as furniture, seasonal lighting, seasonal food trucks, and support for place-making initiatives.
• Develop and implement annual facility event operations work plans and operating plans.
• Provide recommendations for site and operational improvements for future initiatives.
• Contribute to the development of multi-year business plans.
• Work directly with Event Bookings and Production teams.
• Undertake the responsibility for high-profile and sensitive issue management that relies upon a highly developed knowledge of municipal government practices and approval process.
• Encourage cross departmental thinking and collaboration, interpret individual and department concerns, anticipate issues and opportunities, take ownership, use initiative and remain solution focused.
• Utilize superior public relation and customer service skills to co-workers, management, public and politicians on related issues.
• Develop and prepare sensitive correspondence including emails, briefing notes, using political acuity, logic and exceptional judgment skills.
• Implementing and identifying improvements to existing City Standards in event operations, City Corporate Policies and Procedures, procedures and guidelines.
• Maintaining required statistics, assist with monitoring, control and recommendations for annual budget.
• Assuming the role of Manager on Duty on a regular basis.
• Performs other duties as assigned.

Skills and Qualifications

• Graduate from a recognized university or college in Arts Facility Management, Event Management, Communications, Business Administration, Social sciences, or a related field.
• Three (3) to five (5) years experience in special event production, project management, community development, high-profile venue bookings and operations experience or equivalent combination of education and experience.
• Have a minimum of three (3) years in a related capacity with progressively responsible leadership experience.
• Demonstrate leadership, team building skills and an ability to work in a flexible team environment with changing priorities
• Must possess excellent customer service skills and excellent oral and written communication skills.
• Possess ability to establish effective working relationships in team environment.
• Have excellent judgement and analytical skills and have a working knowledge of applicable legislative requirements.
• Demonstrated organizational skills, political acumen, negotiation and conflict resolution skills and budget management skills.
• Client relationship-building skills are essential.
• Ability to work with diverse stakeholders and partners.
• Highly motivated self-starter with excellent oral and written communication skills and the ability to establish effective working relationships.
• Demonstrated experience in exercising strong policy and procedure discipline.
• Demonstrated experience in understanding the impact of decisions, issues and outcomes to the City's reputation.
• Ability to work in a changing environment.
• Committed to continuous improvement.
• Experience in the supervision of part-time staff and in dealing with the media is an asset.
• Proficient computer skills in Microsoft Office with excellent knowledge of Word, Excel and PowerPoint.
• Must be available to work flexible hours including evenings, weekends and statutory holidays with no extended vacation time during peak event season.
• Access to a reliable vehicle for site visits.
• Current CPR and First Aid certification required.