Specialist, Quality Assurance - IT

Job Summary

Reporting to the Manager of Digital Services this position is accountable for the estimating, planning, executing, and managing all aspects of software testing and quality assurance for the City's digital platform mississauga.ca and the online services which are used by the residents.

Duties and Responsibilities

• Developing, maintaining and executing comprehensive test strategies and plans, test data, test cases and test scripts.
• Setting up, maintaining and using testing tools for defect tracking and to facilitate the Quality Assurance process through automation of test scripts where applicable.
• Developing and delivering testing strategies and test cases on new software features for each product release.
• Assisting users during user acceptance testing, provide training, clarifications, test data, and documents (where required).
• Identifying defects and recommending appropriate course of action.
• Defining testing standards and processes.
• Working closely with key stakeholders to understand business requirements and functional specifications.
• Establishing and maintaining traceability matrix to ensure all business requirements are successfully tested.
• Initiating, facilitating and managing testing related meetings.
• Providing superior Quality Assurance expertise to City of Mississauga Revenue clients and 7 external municipal clients.
• Providing consultation, education and advice to clients regarding testing strategies and quality assurance.
• Collaborating with team developers to provide quality assurance support when needed to resolve incidents or service requests.
• Working closely with the IT Application Delivery Team during all phases of the SDLC and ongoing support and provide input for continuous process improvements.
• Monitoring and tracking quality related issues and problems through resolutions.
• Providing Quality Assurance to Helpdesk tickets.
• Delivering service excellence through education and support to all clients both internally and externally.
• Communicating effectively when providing technical support to both Digital Services and clients ensuring incident resolutions are tested and resolved.
• Testing how different online services and functions meets the individual business needs and processes of each external client.
• Conducting testing on the Digital platform when Legislation changes are introduced.
• Providing work estimates for testing activities to the team and manager.
• Tracking and capturing metrics for reporting test progress, defects and defect resolution.
• Capturing and maintaining support metrics.

Skills and Qualifications

• Post Secondary education in computer science, information systems or related field.
• Minimum three years of IT testing experience with Quality Assurance testing methodologies and Software Development Life Cycle (SDLC).
• Certified Software Testing Engineering (CSTE) or International Software Testing Qualification Board (ISTQB) certification is an asset.
• Excellent analytical and organizational skills with an ability to manage multiple projects and priorities, under pressing deadlines, are essential.
• Microsoft Office application skills.
• Excellent research and written skills, including reading and interpreting legislation, regulations, and policies/standards required.
• Strong interpersonal, presentation, and training skills required.
• Ability to work as part of a team with a demonstrated ability to collaborate and work in consultation with internal staff as well as external groups, agencies, corporations, and Members of Council.
• Excellent verbal and written communication skills. Must have strong organizational, problem solving and decision-making skills. 
• The role requires business and political acumen when collaborating with internal staff and external groups.
• Staying informed of all regulations and legal requirements that may influence policy, projects, and initiatives.