Security Officer / Transit Enforcement Officer

Job Summary

Reporting to the Shift Supervisor, the successful candidate will be responsible for the security of all City of Mississauga facilities/properties and Transit System properties while maintaining confidentiality, exercising discretion, and ensuring a high level of quality and integrity.
 

Duties and Responsibilities

• Provide exceptional Customer Service to patrons and staff
• Assist in emergency response
• Respond to urgent and potentially volatile situations
• Investigate suspicious vehicle/activity
• Provide access to security sensitive areas to authorized individuals
• Responding to all access and environmental alarms
• Removing unauthorized persons from City property and issuing Provincial Offence Notices and or Trespass Cautions to violators in accordance with the Trespass to Property Act and relevant bylaws.
• Exercising the powers of arrest and detention
• Identifying hazardous situations which could jeopardize the publics/ staff safety
• Conducting visual checks, investigating personal and property related incidents
• Assisting the public and staff in resolving situations by offering advice and guidance
• Performing emergency first aid services to public and staff as necessary
• Attend court as Officer in Charge or as a witness
• Assist team members in dealing with volatile situations, assist/participate in training needs (act as coach officer) as assigned
• Communicate effectively by generating security reports/emails for all incidents in accordance with procedures
• Staffing control room; entering/maintaining/collecting information
   

Skills and Qualifications

• Post-secondary education in Law and Security, Police Sciences/Management or related discipline with a minimum three years of security related experience preferably in a municipal environment
• Demonstrated experience dealing with the public in a position which requires excellence in customer service, problem-solving and conflict-resolution
• Able of complete First Aid/CPR certification
• Must successfully complete all required training for the position including physical demands
• Experience monitoring and responding to alarms in a dispatch environment, control room, mobile and foot patrol is preferred
• Ability to identify and deal with potentially volatile situations independently
• Proven ability to understand, speak and write in English in order to communicate effectively with the public and to report on incidents involving safety and/or service
• Additional languages considered an asset
• Previous experience with CCTV systems, security access systems, security and fire alarm systems for large buildings is an asset
• Must have the ability to interpret and apply the Criminal Code of Canada and Trespass to Property Act; familiarity with City of Mississauga's by-laws is considered an asset 
• Demonstrated knowledge of Criminal Code of Canada arrest powers
• Experience with Microsoft Office is preferred
• Must possess a valid, unrestricted Class "G" Driver's License or equivalent, with a Driver's Abstract that has no more than 3 demerit points
• Flexible to work a variety of shifts up to 12 hours including days, afternoons, evenings and weekends, holidays, and may involve working alone
• Officers are expected to perform their duties in all types of inclement weather