Recreation Programmer, Aquatics

Job Summary

Under the direction of the Supervisor, Aquatics, support the creation, staffing and maintenance of Aquatic programs to service the diverse needs of the community. Provide resolution to any customer complaints and concerns effectively and timely. Ensure safety standards are maintained at all times.

Duties and Responsibilities

• Working with a team, plan, develop and implement various programs, (i.e. “learn to” programs, recreation swim programs, therapeutic programs, older adult, special events, etc.).
• Provide customer service, resolve issues, and communicate new programs/ changes/cancellations.
• Assist with functional guidance of part-time staff, including evaluations, scheduling, hiring/contracting and training
• Manage volunteer, co-op and intern recruitment, training and assist with functional guidance
• Produce in-house marketing materials using various software programs.
• Provide administrative support including but not limited to part time payroll, program outline review, class lists, program hand-outs, assembling staff packages, file management and program entry in ActiveNet Recreation Management Software
• Assist by liaising with facility staff to ensure spaces are prepared, safe and operational
• Assist with regular program visits, High Five® Quest 2 program evaluations, program planning and support material development
• Comply with relevant City policies.
• Provide ad hoc assistance on projects/initiatives within the unit/team.
• Responsible for input into budget preparation, monitoring, forecasting, maintenance, etc.
• Work a varied schedule including evenings and weekends; travel required between facilities
• Assist with special projects as needed
• Vulnerable Sector Screening that is acceptable to the City of Mississauga
  
  

Skills and Qualifications

• Post Secondary Degree or diploma in Recreation, Physical Education or a related field along with three years recreation experience in an aquatic setting or equivalent combination of education and experience.
• Minimum three years of experience providing functional guidance to part-time staff and volunteers when on duty and required by programs.
• Must be proficient in computer software application including Word, Excel, ActiveNet Software (program registration, program maintenance and report printing) and SAP Software.
• Excellent oral and written communication skills.
• Ability to establish effective working relationships, provide excellent customer service and work in a team environment with changing priorities.
• Strong attention to detail and the ability to complete work in an accurate and timely manner.
• Must hold and maintain, at the employee’s expense, valid and current certifications in National Lifeguard, Swim Instructor, Lifesaving Society Instructor, Aquatic Supervisory or Aquatic Management Training, and Intermediate First Aid or Standard First Aid with CPR C and AED from one of the following WSIB-recognized providers: Lifesaving Society, Canadian Red Cross, St. John Ambulance, or Canadian Ski Patrol.
• Must be certified in HIGH FIVE®- Principles of Healthy Child Development (PHCD) and HIGH FIVE®-  Quest 2.
• NL Instructor, and Lifesaving Society First Aid Instructor, Lifesaving Society Instructor Trainer, Bronze Cross Examiner and Lifesaving Society Advanced Instructor certifications are definite assets.
• Professional accreditation and or training in aquatic fitness and aquatic post rehabilitation, older adult programming or related services, development and delivery of general recreation programming is preferred.
• Vulnerable Sector Screening that is acceptable to the City of Mississauga.