Records Management System Specialist

Job Summary

Under the direction of the Supervisor, Records Services, the successful candidate will provide functional support and maintenance for records/content/document management solutions. 

Duties and Responsibilities

•Support the development and implementation of electronic document records management system solution.  Execute Proof of Concept project using Purview. 
•Design solutions to transition and manage organizational adoption of paper to electronically based information management practices.
•Work with Information Technology to solve issues, maintain solutions and coordinate upgrades ensuring smooth transitions of content and configuration. 
•Provide functional support and guidance for records management solutions. 
•Provide solutions for records integrity, indexing accuracy, inventorying electronic and paper content, workflows, tracking information through record retention and disposition periods, creation of user profiles, monitoring security and access to information.
•Monitor, measure, establish and maintain reportable metrics to identify key performance indicators, operational efficiencies and risks, manage and track organizational change and user adoption, identify trends, and participate in establishing system performance standards.  
•Contribute to the development and delivery of the records management program.
•Assist with conducting information audits to assess inventories, management, usage and compliance requirements.  
•Implement quality assurance and control protocols to ensure information accuracy and business process integrity.  
•Perform other related duties as assigned. 

Skills and Qualifications

•Post-secondary education in Computer Engineering/Science or related discipline with three to five years of experience in electronic document/content management or equivalent.
•Certification in Records and/or Information Management or equivalent from an approved institution considered beneficial.
•Experience in Information Technology working with records/enterprise content/document management solutions.  Expertise with SharePoint required and experience with Adobe Professional, SQL Server and Microsoft Purview is an asset. 
•Require excellent organizational, planning, analytical, problem solving and solution development skills. 
•Must be proficient in project management and able to oversee the successful completion of deliverables with various resources per project. 
•Awareness of industry standards and legislative requirements to manage and preserve records is needed. 
•Ability to communicate, facilitate and present to all levels of staff.  
•Must be able to work in teams and independently. 
•Committed to service excellence, detail oriented, including the ability to manage multiple tasks.
•Excellent customer service skills; must be technically oriented and quick learning.