Operations I, LAC

Job Summary

Working for the City means you are part of something big, something special! You will be part or a team of engaging,enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to theresidents, visitors and businesses of Mississauga.

Duties and Responsibilities

• Monitor the activities in the Centre to ensure a clean and safe environment at all times by patrolling the levels, monitoringpolicy adherence, performing safety checks and reporting any safety concerns.
• Resolve client issues in a timely and pleasant manner, escalate as required.
• Provide assistance to employees and visitors as required.
• Provide customer service to customers, answers to inquiries, answer question and assist where necessary during functions.
• Ensure contract adherence by clients by monitoring room usage and bookings.
• Report and follow up on maintenance repairs.
• Ensure safe evacuation of the building in the event of an emergency; liaison with emergency services.
• Adhere to emergency procedures including the provision of first aid and calling for assistance as required.
• Understand and adhere to Living Art Centre policies and procedures and Health and Safety standards.
• Monitor doors to ensure they are locked/unlocked, as required by staff.
• Ensure appropriate by-laws are being adhered to (ie no smoking)
• Other duties as assigned.

Skills and Qualifications

• Minimum 18 years of age.
• Previous community centre/venue experience preferred or related experience.
• Excellent customer service and public relations skills.
• Standard First Aid and CPR-B certificates are required.
• Crowd management skills to coordinate orderly movement and maintain safety of large numbers of people.
• WHMIS training is an asset.
• Judgement and problem solving skills to assess and resolve situations quickly, discreetly and with minimal disruptions tomeetings and events.
• Must be able to work as a team player and also work with little supervision.
• Ability to stand and walk freely for extended periods of time.
• Ability to multi-task and work well under pressure.

Please Note: This is a part-time position requiring the successful candidates to work flexible schedules to includeweekdays, evenings, weekends and holidays. The core hours are 5:00pm – 11:00pm during the week and 8:00am –11:00pm on weekends.