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Municipal Infrastructure Mgt Systems Specialist

Req ID: 22996
Vacancy Type: Combination 
Number of Positions: 2  
Closing Date: 03/31/2023

One Permanent position and one Contract up to 18 months

Job Summary

As a team member in Infrastructure Planning and Engineering Services you will work collaboratively with cross departmental stakeholders to advance management system plans and visions by driving work plans and initiatives. The positions specifically support the Roads and Stormwater Service Areas towards advancing Infor Public Sector (IPS) enterprise solutions for asset management, customer service, work management, infrastructure inventories, permitting and stormwater rate administration and billing.

Duties and Responsibilities

  • Support service areas by defining, developing, testing and implementing IPS business system improvements;
  • Facilitate workshops and meetings to collaborate on business process mapping and redesign and present complex information to small audiences in a non-technical manner;
  • Provide frontline user support for INFOR and problem solving/resolution; troubleshooting dynamic portal, various interfaces and system upgrades;
  • Prepare project documentation in accordance with City standards (e.g. Work Requests/Requirements, Business Cases, Test Plans, Process Maps, etc.); Support bulk upload processes for business units/clients;
  • Design and create reports and management dash-boards using INFOR and Crystal Reports / SQL Server Reporting Service;
  • Create and deliver training/education programs;

Skills and Qualifications

  • Degree in Computer/Information Technology, System Engineering, or Business related discipline with a minimum 5 years direct experience in implementing and/or supporting enterprise management systems;
  • Direct experience related to the implementation of solutions for infrastructure asset inventory, work management, customer relations management, permitting, utility fee/credit administration and billing and related business processes;
  • Demonstrated success in leading business system improvement projects, documenting and analyzing business processes, calculating benefits for proposed changes, presenting solutions, and developing final deliverables;
  • Advanced knowledge of Hansen / INFOR Public Sector (IPS) software solution or a similar CMMS Enterprise System is required,
  • Proficiency in Crystal Reports, SQL Server Reporting Service, BOE, CMC, Power BI, ESRI is an asset;
  • Certifications in Continuous Improvement (e.g. LEAN), Business Analysis; and Project Management are an asset
  • Must be able to provide own means of travel to various locations across the city.



Hourly Rate/Salary: $83,485- $111,315 
Grade: F 
Hours of Work: 35  
Work Location: 300 City Centre Drive
Organization Unit: T&W/Infrastructure Mgmt Syst 
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Infrast Planning & Eng Serv Div , Transportation Infrastructure Mgmt 
Non-Union/Union: Non Union 



Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005  and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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