Manager, Insurance & Risk Management

Job Summary

Reporting to the City Solicitor, the Risk Manager is part of the management team within the Legal Services Division and has a staff of insurance claims specialists and coordinators reporting to them.

Duties and Responsibilities

• Directly managing a team in the Risk Management Section, with responsibility for recruitment, performance management, assignment and oversight of work, and inspiring high levels of staff performance.
• Reviewing, analysing and assessing various risk financing and insurance coverage program options and recommending the appropriate mix of self-retention and insurance coverage to protect the Corporation, members of Council and City employees;
• Securing and administering cost-effective insurance coverage, professional services and risk management programs on behalf of the City.
• Recommending annual insurance reserve funding requirements necessary to provide for known and incurred but unreported losses.
• Reviewing and recommending appropriate insurance, hold harmless, and indemnification clauses in City contracts/agreements to ensure the City’s interests are protected.
•  Administering and overseeing general liability, municipal property and other insured claims within the self-retention levels of the City’s insurance program.
• Developing and ensuring compliance with operating procedures for the tracking, investigation, handling and reporting of all insured claims.
• Reviewing and implementing claims reporting procedures for City departments.
• Analysing data and producing regular reports and recommendations for City departments and management.  Writing reports to Council as required.
• Designing and co-ordinating suitable training courses for City departments to create an awareness of risks related to the operation of City facilities, vehicles, other City assets and programs and the implications of these risks from a legal liability perspective.
• Maintaining an awareness of legislative changes, court decisions and other concerns which may impact municipal operations.
• Performing other duties as assigned.

Skills and Qualifications

• Post-secondary degree or equivalent in business, finance, public administration, or a related field, plus CIP (Chartered Insurance Professional) and CRM (Canadian Risk Management) designations.
• Minimum of 5 years’ experience in risk management and insurance claims, preferably in a municipal or other public sector environment, combined with a sound working knowledge of risk financing, risk control and claims management procedures.
• Thorough understanding of relevant legislation affecting insurance and risk management programs and municipalities.
• Excellent written, verbal communication, and interpersonal skills.
• Demonstrated ability to develop and manage a team.
• Experience in use of computerized claims management software systems (experience with RiskMaster, in particular, is an asset).