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Front Desk Clerk

Req ID: 21750
Vacancy Type: Part-Time 
Number of Positions: 13  
Closing Date: 05/24/2022

Job Summary

Provides customer service at the Community Centre desk.  Process services and sales and provides administrative support to members of the facility team.

Duties and Responsibilities

  • Provides up to date information on Community Centre and City wide services and programs both over the phone and in person at the Community Centre desk, in a professional and friendly manner to all customers.
  • Contacts customers to inform of cancelled programs or classes
  • Registers customers into Recreation programs using the CLASS Program Registration module. 
  • Processes transfer and withdrawal requests for Recreation programs/memberships on CLASS Program Registration. 
  • Sells Recreation memberships to customers for swimming, skating, fitness and therapy using CLASS Program Registration/Passes. 
  • Collection of customer participation stats into Aquatic and Fitness programs using CLASS POS & CLASS Report Printing.
  • Sells customers pay-as-you-go admissions to public swim and skates, preschool, sports and fitness and therapy drop-in programs using CLASS POS.
  • Ensures maximums/capacity of programs is maintained through sales of tickets
  • Follow and adhere to all Divisional Cash Handling policies/procedures, including building-site specific procedures and inventory control. Responsible for the preparation of the end of shift/day Daily Sales Reports using CLASS>Report Printing. Prepares floats and cash for deposits.
  • Sells customers Presto, transit tickets/passes, dog licenses and renewals, garbage bag tags, and sundry items such as goggles, manuals using CLASS POS. 

Skills and Qualifications

  • Secondary School Graduation Diploma or equivalent.
  • Emergency First Aid/CPR B certification is required
  • The successful candidate should poses good interpersonal and communication skills for working in a multi-tasking customer service environment.
  • Computer experience in Word, Excel and CLASS software, along with experiences in cash handling and balancing are deemed an asset
  • Primarily community centre environment

Hourly Rate/Salary: 18.22 - 21.70 
Hours of Work: up to 24 
Work Location: Various locations 

Duration: Ongoing
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation Division , North District 
Non-Union/Union: Non Union 


COVID-19 Update: As per the City’s Employee Recruitment Policy, all external candidates (including previously employed individuals) must show their Fully Vaccinated Confirmation or apply for and receive confirmation of a creed or medical exemption from the City before their first day.

A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.     




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