Financial Systems Support Specialist

Duties and Responsibilities

Under the direction of Supervisor, Financial Systems Support, the successful candidate will:

• Support financial systems users on a timely basis in the development of appropriate solutions or resolving issues
• Provide consultation and advice to financial users regarding business processes and solutions accessible through SAP, Questica Budget and Microsoft Office Applications
• Support SAP and Questica users on a timely basis in the development of appropriate solutions or resolving issues
• Participation in software upgrades installations and user documentation and evaluation and implementation of new functionalities
• Anticipate needs by investigating and identifying new and innovative approaches to work
• Maintain databases and ensures integrity of data
• Demonstrated experience and ability on functional and technical levels of business intelligence and reporting tools, SQL
• Demonstrated experience in financial and business report development
• Provide support in identifying, analyzing, planning and executing improvement initiatives related to the processes and systems within the finance department
• Maintain awareness of financial systems technology developments and standards to provide recommendations
• Monitor and evaluate client feedback and take the appropriate steps to remedy problems
• Ensure ongoing communication with user groups through electronic bulletins and notices, participation in user support group to answer user queries, disseminate information, etc.
• Troubleshoot Financial System related issues and problems
• Prepare clear and concise training materials and end user documentation
• Assist in the education and training of users for the SAP Financial modules
• Performs other related duties as assigned.

Skills and Qualifications

• Professional accounting designation or post-secondary education in Accounting, Finance or Business or related field, with 3-5 years related experience preferably in a municipal or other public sector/government environment
• Proficiency with integrated financial reporting systems is required
• Strong knowledge and experience in SAP FI/CO functionalities including AP, AR, GL, Security roles and Masterdata, Questica Budget, and Microsoft Office Applications
• Minimum of three years of experience of creating SSRS report Builder reports, Crystal Reports
• Minimum three years of experience in SAP FI/CO functional support
• Minimum three years of experience in reviewing, advising, assessing impact and testing system upgrades, support packages and feature packs
• Minimum three years of experience specifying, developing and modifying financial reports
• Minimum three years of experience in reviewing, advising, assessing impact and testing system upgrades
• Minimum two years of experience in Microsoft Power BI
• Experience in Accounting/Financials in a Canadian municipality would be an asset
• Experience and knowledge in SAP Personas and Winshuttle Transaction and Runner would be an asset
• Working experience in creating Excel Macros and VBA would be an asset
• Strong verbal and written communication skills are required
• Strong analytical and negotiation skills are required
• Must have strong organizational and problem-solving skills
• Ability to both work independently and consult and collaborate with others