Business Consultant - Enforcement

Job Summary

The Enforcement Division is seeking a strategic, solutions-oriented Business Consultant to work within the Director’s Office and directly support the Director in advancing divisional priorities. The successful candidate will operate across a large, multifaceted portfolio that includes by-law compliance and enforcement, licensing, parking, security, transit enforcement, animal services, and strategic policy and program delivery.

This is a highly visible role requiring strong judgment, critical thinking and exceptional execution. The successful candidate will provide timely, practical and well-reasoned advice; anticipate emerging issues, risks and dependencies; and think several steps ahead to help position the Division for success. They must be comfortable working in a fast-paced environment, navigating ambiguity and politically sensitive matters, and moving complex initiatives from concept through to implementation.

The ideal candidate is both a strategic thinker and a strong implementer who takes ownership, builds relationships and delivers results. They will coordinate divisional priorities, support decision-making, prepare executive-level advice and briefing materials, and work across the organization to resolve challenges and ensure commitments are carried through to completion.

This position also offers an exceptional development opportunity for someone who aspires to work within an executive office or eventually lead one. Through direct exposure to executive decision-making, corporate governance, strategic planning and complex operational matters, the successful candidate will gain valuable experience and a broad understanding of how a large municipal organization operates.

Duties and Responsibilities

Project/Program Management 

⦁    Lead and implement strategic initiatives involving cross-departmental teams and external stakeholders.
⦁    Coordinate, track, and advise on cross-functional enforcement programs, corporate reports, and initiatives.
⦁    Oversee program/project implementation, including research, developing recommendations, framework and guidelines, process mapping, planning, stakeholder management, technical and business analysis, and change management.
⦁    Review all briefing packages, presentations, reports, and plans to ensure alignment with divisional goals and compliance with relevant by-laws and best practices.

Relationship Management & Communication

⦁    Builds performing teams and obtains support for initiatives and changes
⦁    Acts as the initial point of contact for external program/project support, collaborating with consultants and contractors to ensure successful delivery
⦁    Establishes and maintains effective relationships with outside agencies, community groups, business leaders, and staff to facilitate program/project coordination and execution
⦁    Collaborates with various City departments, such as Risk, Legal, and Material Management, to address program/project-related matters in a timely manner
⦁    Manages contentious issues in a timely fashion and briefs management, as required
⦁    Liaises with Councillors’ offices and stakeholders on enforcement matters, as required

Change Management 

⦁    Provide consulting and coaching to staff leading lean/process improvements within Enforcement teams.
⦁    Guide staff to overcome challenges and utilize tools for implementing and reinforcing long-term changes.

Process Improvements 

⦁    Act as a Subject Matter Expert (SME) to improve processes, client services, and standard operating procedures.
⦁    Coach operational management and supervisors within Enforcement to enhance operational processes, team productivity, and deliverables.
⦁    Undertake program reviews under the direction of the Director and Divisional managers.

Skills and Qualifications

• Post-secondary education in a related field; Project Management certification (e.g., PMP) is an asset.
• A minimum of three (3) years of direct project coordination or management experience supporting low to medium-complexity projects involving multidisciplinary teams.
• Applied experience in project management principles and practices, aligning with the Project Management Institute's methodology.
• Familiarity with methodologies, practices, and contracts related to product/service delivery in the relevant business area.
• Knowledge of procurement, business planning, research methods, and community engagement.
• Foundational knowledge of enforcement-related issues.
• Experience collaborating across multiple areas to deliver on divisional priorities.
• Proven ability to develop and deliver briefings, presentations, reports, and operational implementation plans.
• Superior communication skills, with the ability to work with tact, diplomacy, and political acuity.