Business Analyst, Facilities Maintenance

Job Summary

The successful candidate will report to the Manager of the Facilities Maintenance section, in the Facilities and Property Management division of the Community Services department and will be responsible for the Computerized Maintenance Management System (CMMS-Infor), will ensure maintenance plans, schedules and groups are up to date, analyse and evaluate business processes, identify areas for improvement and develop optimization strategies.

Duties and Responsibilities

•    Responsible for supporting, operating and maintaining the Computerized Maintenance Management System (Infor)

•    This person will be the maintenance planner for the facilities maintenance team

•    Update CMMS ensuring accuracy and quality of data and logical organization of information

•    Collect data and develop analytics for the preventive and demand maintenance data to evaluate the effectiveness of the maintenance programs, identify and prioritize process improvement opportunities and propose recommendations/solutions to align to the strategic direction of the FPM Division

•    Develop key performance indicators and metrics for facilities maintenance; identify trends, monitor, report and prepare recommendations to drive efficiencies and improve quality of service, mitigate risks and reduce cost. Conducts key process improvement and cost savings initiatives

•    Provide training to staff on how to use the CMMS, perform troubleshooting and testing processes for upgrades/patches, propose innovative solutions to enhance business processes efficiency

•    Collect and analyze information to update/create Standard Operating Procedures (SOPs) for the Facilities Maintenance unit

•    Conduct cost benefit analysis, business case development and related studies for the planning and development of Facilities Maintenance initiatives

•    Acquire, manage and document information on city assets which fall within the maintenance responsibility of FPM

•    Work closely with Facilities Maintenance staff to address all planned and reactive maintenance scheduling requirements

•    Assist Divisional Business Planning lead with the preparation of the FPM Business Plan for Facilities Maintenance

•    Provide reports and status updates based on information available in the core system databases

•    Check accuracy of inventory information as required, by visiting sites and reviewing information

•    Other duties as assigned

Skills and Qualifications

.•    Post-secondary education in a related discipline such as Business Analysis, Planning, Facilities Management, Asset Management, with 3-5 years related experience or suitable equivalent

•    Strong computer skills, with above average abilities in Excel, SQL, Power BI, Crystal reports, Word and PowerPoint

•    Experience working with CMMS. Familiarity with Infor software would be an asset

•    Must have experience as maintenance planner

•    Very good analytical and quantitative problem-solving skills

•    Direct experience and understanding of data management, reporting, analysis, trends and forecasting

•    Working knowledge of building systems including structures, building envelope, HVAC and electrical systems would be an asset

•    Demonstrated ability to identify issues, analyze and recommend long term solutions. Must have effective interpersonal communication skills and be committed to working in a team-based environment with a focus on continuous improvement and quality customer service

•    Ability to multi-task and adapt quickly to change, ability to work collaboratively in a team environment with people at all levels in an organization

•    Excellent verbal and written communication skills