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Bilingual Customer Inquiries Clerk

Req ID: 25119
Vacancy Type: Temporary 
Contract Duration: 2 Years
Number of Positions: 1  
Closing Date: 05/22/2024

Job Summary

This position involves responding to customer inquiries in English/French via telephone and email, inputting handwritten tickets into the system, handling payment processing, and providing administrative assistance to the Parking Enforcement team.

Duties and Responsibilities

The chosen candidate, reporting to the Manager of Office Services, will undertake the following responsibilities:

  • Address customer inquiries in English/French via telephone and email concerning parking enforcement services and programs.
  • Handle and resolve service requests received through the City’s 311 Call Centre.
  • Conduct research and draft written correspondence in English/French regarding parking enforcement matters received by email, mail, or Council offices.
  • Input and scan handwritten parking tickets within specified deadlines.
  • Process payments by cheque or debit/credit card in adherence to City policies and procedures.
  • Compile the department’s payments for the daily deposit, ensuring the accuracy of all deposited amounts.
  • Engage in essential administrative cross-training and business continuity practices to uphold Office Services Unit policies, procedures, and services.
  • Coordinate registration for the private security officer training program.
  • Support and contribute to continuous improvement initiatives.
  • Perform other duties as assigned.

Skills and Qualifications

  • College diploma or university degree with 2-5 years of relevant experience or equivalent combination of related experience and education is required.
  • 2-5 years of exceptional customer service and communication skills essential for resolving issues and educating the public on parking-related matters is required.
  • Proficiency in both oral and written French language skills is required.
  • Demonstrated ability to accept and reconcile payments via debit and credit, including daily balancing and reconciliation is required.
  • Proficiency in using automated cash processing machinery (Point of Sale) is required.
  • Typing speed of 60 words per minute with 95% accuracy is required.
  • Ability to maintain composure, confidentiality, and perform well under pressure, particularly when dealing with difficult customers.
  • Strong computer skills, including proficiency with MS Office applications (Outlook, Word, Excel); familiarity with Infor software is an asset.
  • Knowledge of the City's parking enforcement by-laws and the Provincial Offences Act is advantageous.

Hourly Rate/Salary: $ 51,800.00 - $ 69,067.00 or hourly $28.46 - $37.95
Hours of Work: 35 
Work Location: Mavis North, Enforcemnt/C Stor 
Organization Unit: CPS/Parking Office Services 
Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Parking Enforcement 
Non-Union/Union: Non Union 

 

A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent. 

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. 

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

 

   

 

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