Analyst, Systems & Process

Job Summary

The Systems and Process Analyst will form part of the Business Systems team dedicated to administering, innovating and optimizing a collection of Planning & Building systems and technologies. Working collaboratively with various stakeholders throughout both the department and the organization, this team is responsible for managing these core business systems that support critical business processes.

In this role you will be responsible for a dedicated portfolio of modules and systems in support of the Planning & Building (P&B) technology program. Portfolio responsibility will also entail maintaining the integrity of various systems, partnering with subject matter experts and stakeholders to gather requirements and explore various solutions, leading the implementation of enhancements and new systems, continuous improvement initiatives and supporting change management efforts.

Duties and Responsibilities

• Develops, implements, researches, and coordinates work plans and business process improvements to support the implementation and maintenance of planning/building and property information systems for the department. Facilitates multi-disciplinary project teams to support system implementation and maintenance. Identifies opportunities and makes recommendations to support department-wide system interoperability, privacy, and security.
• Creates project plans to support the planning and implementation of new/modified organizational, divisional, and departmental planning/building and property information systems. Collates research, evidence, best practice, and client/steering committee input; and presents work plans, documentation/resources, reports, and recommendations to steering committee.
• Coordinates the development, configurability, and interoperability of P&B information systems, including maintenance and upgrades, in collaboration with vendors and corporate IT. Analyzes systems to ensure data integrity, security, interoperability, and privacy requirements are met. Optimizes systems as per licensing agreements. Conducts system audits
• Acts as a system administrator for specific program and departmental systems (e.g., provides user support, training, and access; liaises with corporate ITS and vendor; troubleshoots issues).
• Conducts reviews of current business practices, including documenting existing processes and workflows, analyzing factors, and providing recommendations to management and clients.
• Leads and participates in working groups to map and document business process and design or revise processes and procedures to support new/modified systems. Implements new practices and procedures, approved by management.
• Creates and implements work plans to address outcomes of privacy impact and threat risk assessments relating to planning/building and property information systems.
• Assists management to evaluate departmental operations relating to information technologies, information management and service level determination, and customer service to achieve performance and quality control objectives.
• Collaborates with subject matter experts to develop and monitor business-focused KPIs and OKRs.  Creates dashboards, reports and visualization using business analytic tools to support performance measurement, operational monitoring and data-driven decision making.

Skills and Qualifications

• Undergraduate Degree or Community College Diploma in Computer Science, Information Technology or related field with a minimum of 5 years of experience OR Undergraduate Degree or Community College Diploma in one or more of the following; Architectural Technology, Engineering Technology or related discipline plus 5 years relevant experience.
• Certification/training in Project Management, Business and/or Data Analysis is considered an asset.
• Experience with municipal land management and ePermitting systems or AEC (Architectural, Engineering & Construction) software applications is considered an asset.
• Working knowledge of Planning & Building related services andprocesses is considered an asset
• Understanding and application of Agile, LEAN and continuous improvement practices.
• Knowledge of technical, integration, interoperability, and technical business requirements of delivering planning/building and property information solutions, applications, and software.
• Knowledge of and ability to comply with legislation, policies, procedures, and vendor/system agreements.
• Proficiency in business analytics and data visualization tools (e.g. Power BI, Tableau) and working knowledge of analytical tools (e.g. SQL, Python) for data extraction, analysis and reporting to support performance measurement and business intelligence.
• Project management, research, analytical, and problem solving skills to collect, analyze, synthesize, evaluate, prepare, and report on assigned projects; create work plans and timelines; meet project deadlines/goals; adapt to changing demands; troubleshoot system issues; develop recommendations to address gaps, improve business processes, and reduce organizational risk; and work independently.
• Communication, facilitation, and leadership skills to coordinate, collaborate with, and lead multi- disciplinary steering and implementation committees; provide training and system support to departmental staff; clarify project information/needs with clients; conduct and facilitate meetings, workshops, and presentations; respond to inquiries and present information/recommendations using technical language to varied audiences; and participate as an effective team member.
• Ability to read technical manuals, updates, bulletins, system implementation and testing plans, best practices/reports, and system specifications. Ability to write reports, work plans, project materials, user guides/manuals, presentations, summaries, and recommendations.